Refund policy

Return & Refund Policy

Last Updated: August 10, 2026

1. Return Window

You have 15 calendar days from the date of delivery to initiate a return request. Any request received after 15 days will not be accepted.

2. Eligibility Criteria (Important)

Due to hygiene and safety reasons associated with health and beauty products, the following conditions apply:

· Sealed Products Only: Return is accepted only if the product is in its original, unopened, and sealed packaging. If the seal is broken, tampered with, or the product has been opened or used, it will not be eligible for return.

· Original Condition: The product must be unused, undamaged, and in the same condition as received.

· Original Packaging: All accessories, freebies, and original boxes must be returned along with the product.

3. Non-Returnable Items

The following items cannot be returned under any circumstances:

· Products with broken or damaged seals

· Used or opened products (including testers)

· Gift cards and store credits

· Sale or discounted items (final sale)

· Free promotional items

· Perfumes, essential oils, and aerosol sprays (once opened)

4. Damaged, Defective, or Wrong Orders

If you receive a product that is physically damaged during shipping, defective (e.g., expired, leaking, broken), or wrong product (different from what you ordered), please contact us within 7 calendar days of delivery. We will arrange a free replacement or issue a full refund (including shipping charges) after verifying the issue. For this, please email us clear photos of the damage or defect along with your order number.

5. How to Initiate a Return

To start a return, follow these steps:

1. Email us at chronos.store.in@gmail.com with:

   · Order number

   · Product name

   · Reason for return

   · Clear photos (if damaged/defective)

2. Our team will review your request within 2 business days.

3. If approved, you will receive return shipping instructions via email.

4. Pack the product securely in its original packaging and ship it to the address provided.

5. Return Shipping Charges

· For change of mind or non-defective returns: Return shipping charges will be borne by the customer.

· For damaged, defective, or wrong orders: We will cover the return shipping cost. We will either send you a prepaid shipping label or reimburse the shipping charges upon submission of the receipt.

7. Refund Process

Once we receive and inspect the returned product:

· Approval will be communicated via email within 2-3 business days.

· Approved refunds will be processed within 5-7 business days.

· Refunds will be credited back to the original payment method (credit card, debit card, UPI, bank transfer, etc.).

· In case of COD orders, refund will be processed via bank transfer (please provide your bank details).

8. Exchange Policy

· Exchanges are available only for damaged, defective, or wrong products.

· For size, color, or variant changes, please place a new order and return the original product (subject to eligibility under Section 2).

9. Important Disclaimer

 Please perform a patch test before using any skincare, haircare, or cosmetic product. We are not responsible for allergic reactions or individual results.

· Product results may vary from person to person based on skin type, health conditions, and usage patterns.

· We recommend consulting a healthcare professional before using any new supplement or topical product.

10. Contact Us

If you have any questions, concerns, or need help with a return, feel free to reach out:

Email: chronos.store.in@gmail.com

Phone: 9897405061

Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

Note: We reserve the right to update or modify this policy at any time. Changes will be communicated via email or on our websites.