Shipping policy

Shipping Policy

Last Updated: August 10, 2026

1. Processing Time

· All orders are processed within 3-8 business days (Monday to Friday, excluding public holidays).

· Orders placed on weekends or public holidays will be processed on the next business day.

· You will receive a confirmation email with your order details immediately after placing the order.

· Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.

2. Shipping Rates

· We offer FREE shipping on all orders, with no minimum order value required.

· No hidden charges or additional shipping fees will be applied at checkout.

· Shipping charges are non-refundable except in cases of damaged, defective, or wrong orders.

3. Delivery Timelines

· Estimated delivery time is 3-7 business days from the date of dispatch, depending on your shipping address and pincode.

· Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier partners, weather conditions, natural disasters, or other unforeseen circumstances.

· In case of any delay, we will notify you via email or SMS.

4. Shipping Destinations

· We currently ship to all locations within India only.

· We do not offer international shipping at this time.

· For remote areas or restricted locations, delivery may take additional time. We will inform you if we are unable to deliver to your pincode.

5. Order Tracking

· Once your order is dispatched, you will receive a tracking number via email and SMS.

· You can track your order using the tracking link provided in the email or by visiting the courier partner's website.

· If you face any issues with tracking, please contact us at chronos.store.in@gmail.com with your order number.

6. Delivery Address

· Please ensure that your shipping address is accurate and complete, including correct pincode, landmark (if any), and phone number.

· We are not responsible for delays, failed deliveries, or loss of packages due to incorrect or incomplete address provided by you.

· If you need to change your shipping address after placing the order, please email us immediately at chronos.store.in@gmail.com. We will try our best to accommodate the change if the order has not yet been dispatched.

7. Failed Delivery Attempts

· Our courier partners will make up to 2-3 delivery attempts at the provided address.

· If delivery is unsuccessful due to unavailability, incorrect address, or refusal to accept the package, the order will be returned to us.

· In such cases, a refund will be issued after deducting the shipping and handling charges (both to and fro).

· Re-shipping will require additional shipping charges to be paid by the customer.

8. Damaged or Lost Packages

· If your package is received in a damaged condition, please refuse delivery and immediately email us at chronos.store.in@gmail.com with clear photos of the damaged packaging and product within 7 days of delivery.

· In case of lost packages, we will initiate a trace with the courier partner. If the package is confirmed lost, we will issue a full refund or send a replacement at no extra cost.

· We are not responsible for packages that are lost or stolen after being marked as "Delivered" by the courier partner.

9. Shipping Restrictions (Health & Beauty Products)

· Certain health and beauty products such as perfumes, aerosols, nail polish, or flammable liquids may be subject to shipping restrictions.

· Such products will be shipped via ground transportation only and may take additional time for delivery.

· We will inform you if any product in your order cannot be shipped via air transport and provide alternative delivery options.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking, feel free to reach out to us:

📧 Email: chronos.store.in@gmail.com

📞 Phone: 9897405061

🕐 Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

Thank you .